Shipping Policy

Last updated: August 2026

Delivery Area

NimbusHaven delivers exclusively within the Republic of South Africa. We do not ship internationally. All nine provinces are covered by our courier service.

Delivery Fee

Free shipping on orders over R1000. Orders under R1000 attract a flat delivery fee of R100.00, regardless of order size, weight, or destination within South Africa.

Processing & Dispatch

Orders are processed and dispatched within 1 business day of payment confirmation (Monday to Friday, excluding South African public holidays). Orders placed on weekends or public holidays are processed on the next business day.

Delivery Timeframe

Estimated delivery time is 4 to 8 business days from dispatch. Delivery times may vary depending on your location and courier conditions. Remote or rural areas may experience slightly longer delivery times.

Tracking

Once your order has been dispatched, you will receive a confirmation email containing a tracking number. You can use this number to track your delivery directly with the courier service.

Delays

While we strive to dispatch all orders on time, NimbusHaven is not responsible for delays caused by courier services, adverse weather, natural disasters, or other factors beyond our control. If you experience a significant delay, please contact us at support@nimbushaven.com.

Non-Delivery

If your order has not arrived within 10 business days of dispatch, please contact our support team immediately so we can investigate with the courier and arrange a resend or refund as applicable.

Incorrect Address

Please ensure your delivery address is correct at the time of ordering. NimbusHaven cannot be held responsible for orders delivered to an incorrectly provided address. Additional re-delivery charges may apply for returned parcels.

Contact

For any shipping enquiries, email us at support@nimbushaven.com.