Returns Policy

Last updated: August 2026

30-Day Return Policy

We want you to be completely satisfied with your NimbusHaven purchase. If for any reason you are not happy, you have 30 days from the date of delivery to request a return.

Eligibility for Returns

To qualify for a return, the following conditions must be met:

• The item must be in its original packaging.
• The item must be unused or defective/damaged (not due to misuse).
• A return request must be submitted within 30 days of the delivery date.
• Proof of purchase (order number or receipt) must be provided.

Non-Returnable Items

• Items damaged due to misuse, accidents, or negligence.
• Items returned without original packaging and without prior authorisation.

How to Request a Return

To initiate a return, email us at support@nimbushaven.com with:

• Your full name and order number
• A brief description of the issue
• Photos of the item if it is defective or damaged

Our team will respond within 2 business days with return instructions.

Refunds

Once your returned item has been received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds will be processed to your original payment method within 5–10 business days.

Faulty or Incorrect Items

If you receive a faulty, damaged, or incorrect item, please contact us immediately at support@nimbushaven.com. We will arrange a replacement or full refund at no cost to you, including return courier fees.

Return Shipping Costs

For returns due to customer preference (change of mind), the customer is responsible for return courier costs. For defective or incorrect items, NimbusHaven will cover the cost of return shipping.