Privacy Policy
Last updated: August 2026
NimbusHaven (“we”, “us”, or “our”) is committed to protecting your personal information in accordance with the Protection of Personal Information Act, 4 of 2013 (POPIA) of South Africa.
Information We Collect
When you place an order or contact us, we may collect:
- Name, email address, phone number
- Delivery address
- Payment information (processed securely via Shopify Payments — we do not store card details)
- Order history and browsing data
How We Use Your Information
- To process and fulfil your orders
- To communicate about your orders and delivery
- To improve our products and services
- To send marketing communications (with your consent — you may unsubscribe at any time)
Sharing of Information
We do not sell or rent your personal information to third parties. We share information only with:
- Courier and fulfilment partners (necessary for delivery)
- Shopify (our e-commerce platform)
- Payment processors (to complete transactions)
Data Security
We implement reasonable technical and organisational measures to protect your personal information from unauthorised access, loss, or misuse. All payment data is encrypted and handled via Shopify’s PCI-compliant platform.
Your Rights (POPIA)
Under POPIA, you have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your information
- Object to the processing of your information
To exercise any of these rights, email us at support@nimbushaven.com.
Cookies
Our website uses cookies to improve your browsing experience and analyse site traffic. By using our website, you consent to the use of cookies in accordance with this policy. You can disable cookies in your browser settings.
Changes to This Policy
We may update this Privacy Policy from time to time. The updated version will be published on this page with a revised date. We encourage you to review it periodically.
Contact
For privacy-related enquiries: support@nimbushaven.com